work
I am Tom Eldridge, a strategic designer building products and services that are sustainable and people orientated. Currently designing at Univeral Credit, to help citizens into work.
I help organisations find the right opportunities to future-proof their business by helping them design for the people and environments they operate in. Get in touch if you’d like to work together.
Kickstart Scheme
Lead Service Designer, responsible for creating a consistent and reliable service at the height of the pandemic to help young people into work.
British Standards Institute
Strategic Designer, tasked with refreshing the digital service and shaping organizational change.
YunoJuno
Research and strategic design work for a freelancer jobs platform under going change.
Three
Strategic Designer, with responsibility for creating a coherent strategic vision and customer service offering.
Art of Work
Strategic design lead on a pop-up exhibition from Microsoft and SAP to showcase how machine learning can transform business, expressed through the power of art.
Barclays Retail Bank
Strategic Design work with the senior Barclays team to simplify their product and services towards a more holistic customer offering with the focus on their lifestage.
Virgin Atlantic
Discovery work for Virgin Atlantic, exploring the airport lounge of the future against the backdrop of sustainable travel and increased competition.
NatWest
Service Design lead responsibile for a savings app to help young people save for the things that matter most to them.
Previously
oct 2016–feb 2019
Service Design Lead, Momentum
jan 2014- oct 2016
Freelance Strategic Designer
may 2013 -jun 2014
mar 2011-mar 2013
Freelance Strategist
july 2007-nov 2011
Digital Strategist, Sony Pictures
2006–2007
Strategist, Digital start-up
2002–2006
Graduate, Singer & Friedlander Bank
Education
1999–2000
Political Theory MSc (2:1)
London School of Economics
1996-1999
Politics & Government BA (2:1)
University of Kent